Create Prospective Student Accounts
Accounts for prospective students can be made by faculty and staff whose roles allow them to do so. To reduce the risk of duplicate accounts, account creation can only be reached through workflows where the user has already searched existing prospective student accounts. This allows the user to verify that the account does not already exist.
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Faculty/Staff Created Accounts
Staff members with permission to view/create prospective students via at least one role will be able to begin creation of a prospective student account by searching for the prospective student, and then creating accounts, from one of two places:
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Create accounts from the My Students tab
Before creating a new prospective student account from the My Students tab in Starfish, verify that an account for that student does not already exist as follows:
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Search for the student in the "Search for Students" search box in the top navigational bar in Starfish. Any existing prospective students that match your criteria will be included in the search results and labeled as “Prospective Student.”
- Click the name of an existing prospective student within the search results to open the Prospective Student Folder. If you find the student this way, you do not need to create an account.
- If no account exists for that student yet, a message displays indicating "No people found" and may continue the process of creating a prospective student account.
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Click the Prospective Student button at the top of the My Students list.
To ensure that multiple accounts are not created for the same student, you will be required to enter additional search criteria to further verify that there is not a matching prospective student account.
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Click the Find button to receive a list of possible matches with options to:
- Use the listed prospective student. This option appears only if at least one possible match is returned.
- Create New prospective student account. This option appears whether or not possible matches are returned. Click this button to create a prospective student account.
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The Create a Prospective Student form prompts you to provide First Name, Last Name, and Personal Email as well as the additional required field(s) configured for your institution.
The fields will be pre-populated with any of the information you entered on the Find a Prospective Student page.
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Click the Create New button to create the prospective student account.
For more information about taking action on prospective student accounts, click to open Work with Prospective Students.
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Create accounts from the Add Appointment form
Before creating a new prospective student account from the My Students tab in Starfish, verify that an account for that student does not already exist.
To verify and create the account:
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Click the Find/Create Prospective Student icon under the Student drop-down menu on the Scheduling tab of the Add Appointment dialog.
Prospective student accounts will only be included in the Student drop-down menu when the Find/Create Prospective Student icon has been selected.
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You will be prompted to enter at least two pieces of information about the student. Options will include First Name, Last Name and Personal Email address as well as the additional required field(s) that have been configured (e.g. Date of Birth).
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Click the Find button to receive a list of possible matches with options to:
- Use the listed prospective student. This option appears only if at least one possible match is returned.
- Create New prospective student account. This option appears whether or not possible matches are returned. Click this button to create a prospective student account.
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The Create a Prospective Student form prompts you to provide First Name, Last Name, and Personal Email as well as the additional required field(s) you have configured.
The fields will be pre-populated with any of the information you entered on the Find a Prospective Student page.
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Click the Create New button to create the prospective student account.
For more information about taking action on prospective student accounts, click to open Work with Prospective Students.
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Kiosk: Student Created Accounts
If a Starfish Kiosk is active enabled for prospective students, students can create their own account as part of signing in to the Kiosk.
Prospective students can create accounts at the Kiosk as follows:
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Access the Kiosk and select either "I have an appointment" or "I don't have an appointment."
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Click the "No Student ID? No problem. Sign in here” link at the bottom of the Kiosk sign in page to create an account.
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Enter basic information including First Name, Last Name, Personal Email and the additional field(s) selected as part of configuring prospective students on your system.
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Click Next to create the account and proceed with signing into the Kiosk.
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When presented with the kiosk greeting text to verify that the student wants to enter the queue:
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Click Yes to proceed through the typical Kiosk drop-in workflow, selecting the Service and Appointment Reason.
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Click No to exit the Kiosk. The prospective student account will have been created, even if the student does not choose to enter the waiting room queue in the Kiosk.
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- Enter any comments and click Save and Continue to be entered into the waiting room queue.
Faculty and staff with permission to work with prospective students will now be able to find this student in Starfish and work with the account.
For more information about how faculty and staff can interact with prospective student users, click to open Work with Prospective Student Accounts.
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Important: Prospective students cannot be added to group sessions.